Returns

General Policy

At murph&murph, we pride ourselves on the quality of our products. All items are thoroughly checked for faults prior to dispatch. However, if you receive a faulty or damaged item, or wish to make a return, please review the guidelines below.

• Direct Purchases Only: We can only process returns for items purchased directly through murphandmurph.com.au. If you purchased your item via one of our stockists, please contact that retailer directly for assistance.

• Customer Responsibility: Returned items remain your responsibility until they reach our warehouse.

Return Eligibility & Conditions:

To qualify for a return:

• Items must be in their original, unused, unwashed, and unaltered condition.

• All original tags and packaging must remain intact.

• Note: Returns that do not meet these criteria will be sent back to the customer.

Change of Mind Returns

• Timeframe: Return requests must be initiated and posted (via registered post) within 14 days of receiving your order (applies to domestic, international, and European orders).

• Shipping Costs: Customers are responsible for all return shipping costs associated with a change of mind. murph&murph does not cover or reimburse these fees. Please check postage costs to our WA address prior to sending.

• Process:

  1. Submit a return request via our return portal or email support@murphandmurph.com.au to receive a Return Authorisation Number (RA#) and detailed instructions.

  2. Include your RA# and a copy of your original receipt inside the package.

  3. Send your item via a registered postal service to:

     murph&murph returns
     Shop 2/111 Claremont Crescent
     Swanbourne WA 6010
     AUSTRALIA

      

  4. Email us the tracking number once posted. You will receive a confirmation email when your return arrives.

Faulty or Damaged Items

• If your item arrives damaged or faulty, please email support@murphandmurph.com.au immediately.

• Once inspected and confirmed as faulty, full refunds will be issued, and all associated return shipping costs will be reimbursed.

Refunds & Inspection

• All returned items are inspected upon arrival at our warehouse.

• Approved Change of Mind Refunds: You will be refunded the product purchase price minus original shipping costs and any international taxes previously covered by murph&murph.

• Approved Faulty Item Refunds: Full refund of product price plus reimbursement of return shipping costs.

Sale Items Policy

• Final Sale Items: Not eligible for return or exchange under any circumstances.

• Items Discounted by 30% or More: No returns or exchanges accepted (unless deemed faulty under consumer law).

 

Free Gift with Purchase Terms

• Eligibility: Limit of one complimentary gift per qualifying order while supplies last. Gift value/availability is subject to change or substitution without notice.

• Returns with a Free Gift: If you return an item that came with a free gift, the gift must also be returned in its original, unused condition.

• Unreturned Gifts: If the free gift is not returned (or is returned used/damaged), its retail value will be deducted from your total refund or store credit.

• General Terms: Free gifts cannot be exchanged, resold, or redeemed for cash/credit. murph&murph reserves the right to modify or terminate promotions at any time.