Shipping policy
Sale period notice: during our sale (11 November until midnight AWST, 1 December 2026) we aim to dispatch orders within 2–3 business days, and as soon as possible. At busier times we may receive more orders than usual, which could cause some delays. Thank you for your patience and understanding!
Order processing
Outside sale periods, please allow 1–2 business days for us to pick, pack and dispatch your order. Once your order has shipped, you will receive an email with your tracking details.
Sale shipping rates
Australia & New Zealand: A$20 flat rate, or free shipping on orders over A$250.
All international destinations: A$20 flat rate, or free shipping on orders over US$250.
Estimated delivery times (after dispatch)
Australia & New Zealand: 5–10 business days. Deliveries outside metropolitan areas may take a few days longer.
USA, Canada & Singapore: 5–8 business days.
Rest of the world: 5–10 business days.
Carriers are also very busy during the sale season, so deliveries may take longer than usual.
Import duties, taxes & customs
While we aim to cover import duties where possible, some international orders may attract local sales taxes, duties or customs fees, depending on the destination.
These charges are not included at checkout or in the shipping cost and are the responsibility of the recipient.
If you are unsure about your country’s import charges, we recommend contacting your local customs office before ordering. murph&murph is not responsible for customs charges requested during delivery.
Questions?
Email us at support@murphandmurph.com.au with your order number.