Returns

All items are quality controlled and checked for faults before they are dispatched to customers. However, if you have a concern with a faulty or damaged item, please email us at info@murphandmurph.com.au

In the case of a change of mind (Within Australia), we must be notified within 5 working days of receiving your purchase. We will then arrange to have the items picked up free of charge. 

We can only accept items purchased through our webshop murphandmurph.com.au.

If you purchased your item at one of our stockists we ask you to contact the store in which you purchased the item for further assistance.

International Orders

In the case of a change of mind for international returns, we must be notified and the item must be posted (via registered post) within 7 working days. The shipping costs incurred will not be covered by murph&murph.

Items confirmed as faulty will have any shipping costs refunded.

The product must be sent via a registered postal service. Please email us the tracking number.  Once the items have been received, you will receive an email confirming receipt of item.

Arranging your return

When you email info@murphandmurph.com.au you will receive a return authorisation number.  Please include this number plus a copy of your receipt in the package.

The returned item/s must be in original condition with all tags remaining in place.  Item/s must not have been used, washed or altered in any way. They must also be in their original packaging.  In the unlikely event that an item is returned to us in an unsuitable condition the item will be returned to you. The goods are your responsibility until they reach our warehouse.

All goods are inspected on return and you will be refunded accordingly. You will be refunded the cost of your purchase (minus the postage fee for international change of mind).

Items confirmed as faulty will have any shipping costs refunded.

SALE ITEMS

Unfortunately, no returns can be offered for sale items.

Testimonials

  • "Sorted out our pressie for Prince Harry and Meghan - a beautiful waterproof Australian picnic rug! It has a picture of the Kimberley in WA so they can sit on a slice of Australia." May 19th 2018 The Today Show @Georgiegardner9 

  • "Can't Rave enough about my new picnic rug and bag from the supremely talented Perth sisters @murphandmurph" Instagram post @georgiegardner9 April 2017

  • "@murphandmurph such a well thought out and practical yet chic bag. Thank you for my cool black one." @ellemacphersonofficial   

  • "Holiday essentials - I honestly can't tell you how amazing @murphandmurph neoprene rugs are - we have had this one going on four years now and it's undoubtedly the most handy kid-life item ever. I wash it pretty much after every use and it's still like new.The bag, also my @murphandmurph - SO GOOD." @gemmahealymaver

  • "...Ours is going to get a big workout for the rest of the summer - along with our @murphandmurph picnic blanket which is the BEST!.." @amyzempilas

  • Rottnest Channel crossing: "And amazingly warm as a wind protector too - as I was Paddling to Rottnest yesterday, all the swimmers on our boat had one wrapped around them to keep the wind off, it was a boat full of murph&murphs! Looked fabulous to. Amazing rugs." @susannacastleden 

    "Love the rugs" @fotoheidi

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