To start a return or exchange, please click here.

Returns Policy

At murph&murph, we pride ourselves on the quality of our products. All items are thoroughly checked for faults before dispatch. However, if you receive an item that is faulty or damaged, or wish to return your purchase, please follow the guidelines below.

Faulty or Damaged Items

• If your item is faulty or arrives damaged, please contact us at support@murphandmurph.com.au.

• We can only process returns for items purchased directly through our website: murphandmurph.com.au.

• If you purchased your item through one of our stockists, please contact that retailer directly for assistance.

Change of Mind Returns

• Items may be returned within 14 days of receiving your order.

• To initiate a return, email support@murphandmurph.com.au to request a Return Authorisation Number (RA#).

• Include your RA# and a copy of your original receipt inside the return package.

Please note:
Customers are responsible for all shipping costs associated with returns due to change of mind. murph&murph does not cover these costs.

Return Conditions

To be eligible for a return:

• Items must be in original condition, unused, unwashed, and unaltered.

• All original tags and packaging must be intact.

• Returns that do not meet these criteria will be sent back to the customer.

• You are responsible for the item until it reaches our warehouse.

Return Shipping

• Use a registered postal service when sending your return.

• Email us the tracking number once your item has been posted.

• You will receive a confirmation email once we have received your return.

Refunds

• All returns are inspected upon arrival.

• If approved, a refund will be issued for the product price excluding original shipping costs.

• Only items confirmed as faulty will have return shipping reimbursed.

Sale Items – Returns & Exchanges Policy

Change of Mind Returns

• Final Sale Items:
  Items marked as Final Sale are not eligible for return or exchange under any circumstances.

• Items Reduced by 30% or More:
  No returns or exchanges are accepted for items discounted by 30% or more (unless deemed faulty under consumer law).

• Items Reduced by Over 20% (but less than 30%):
  Eligible for store credit only upon return.

• Items Reduced by 20% or Less:
  Can be exchanged or returned for store credit.

Free Gift with Purchase – Terms & Conditions

From time to time, murph&murph may offer a complimentary gift with eligible purchases as part of promotional events. By participating in any such promotion, you agree to the following terms:

Eligibility

• Free gifts are available while supplies last and are limited to one gift per qualifying order.

• The value and availability of the free gift may vary depending on the promotion and is subject to change or substitution without prior notice.

Returns Policy for Gift with Purchase

• If you choose to return an item that included a free gift, the free gift must also be returned in its original, unused, and undamaged condition.

• If the free gift is not returned, or is returned in a damaged or used condition, the retail value of the gift (as determined by murph&murph) will be deducted from your refund or store credit.

Additional Terms

• Free gifts cannot be exchanged or redeemed for cash or credit.

• Promotional gifts are non-transferable and cannot be resold.

• murph&murph reserves the right to modify or terminate promotional offers at any time without notice.

If you have any questions regarding a promotion or return policy, please contact our customer service team prior to making your return.